Absolutely terrible service, would not get another car from these again! Picked up the car beginning of May after a 2 hour drive up to Wigan from Birmingham, to be told once I'd arrived that there were scratches all along the back bumper, didn't offer a test drive just sat me down sign the papers and basically ran me out the door. I'd gone from a manual to an automatic and no help on how it works had to YouTube it. I am still to see my service book which I have been requesting since the day I picked up the car. Trying to get in contact once the purchase had gone through was a nightmare constantly being told they would ring me back with no phone call back, email after email with no reply. Got switched from person to person and each of them were as useless as the next. Then the fuel gauge wasn't working properly so they booked me in at another showroom, changed my shifts at work so I could drop my car off and collect the courtesy car to then the following day be told we can't check the fuel gauge because the tank is full and it needs to be near enough empty, at no point during me booking my appointment was I told it had to be empty. The sales person I dealt with when I bought the car said he would ring me that day once I'd finished work, no phone call so I rang and told him what the showroom had said and that he was going to arrange for the bodywork to be done at the same time but wasn't made aware I was booked in he then said it's ok because you'll have to go back anyway for the fuel gauge. I told him I wasn't happy with the car or the service and where I stood on returning the car he said he would ask his manager and ring me straight back. An hour later still no phone call, I asked to speak to him or the manager no-one available. The manager then rang me I explained everything he said I could not return the car unless a fault with it. He then said to me well obviously the fuel gauge can't be checked if it's full, No it's not obvious at all, I know nothing about cars so I wouldn't know it had to be empty. Would definitely not use Arnold Clark again, I had used them in the past and had no problems but this time it's made me never want to use them again. Completely disappointed with the company and the service After being at work all day not only for the NHS but within the prison service aswell the last thing I want is to be using up my evenings ringing time and time again