Went to get the car at Arnold Clarke old bury and agreed for new Jeep Compass. It was to be picked up on the Friday (we went on Tuesday) but with finance going through, we were hammered into taking the car on Wednesday and when said we can’t come we’re told they will deliver as need the forecourt cleared. At that time our salesman got changed to a different one!!! Week in the car started giving trouble and we had to call for diagnostics. We received call that they had to follow the protocol and keep the car in to check the battery. We were given Fiat 500 as courtesy car ( my husband being a big man could not even get in and out of that car!) anyways after 3 days we were told that there was issue with battery and it needs to be replaced and my husband said ok. After having discussion over the weekend and no call from Arnold Clarke as to what was happening with the car we called them ( only took about 2 and half hours to get through to someone!!!) and talked to service desk and when told the battery was there and that car will be ready latest by Tuesday morning we said we were not happy with what was happening and that we didn’t want a new car that was already showing problems - we were asked “are you rejecting the car?” To which we said “yes” - we were told that the battery will be put aside and we will get a call from the manager. Instead after few hours we got call from our designated “new” sales man who said that we have” lost the right to reject the car as we had said yes to the repair” when we told him that we had refused the repair before the battery was installed we were were basically badgered into agreeing to keep the car . So rude that I ended up drying and very upset. my husband not wanting to argue any more just agreed. The car was delivered to us and now in addition had scuff marks on it. Basically, horrible service provided at all levels and badgering customers into carrying on keeping cars that are faulty to begin with telling them things like - l know this as I do this for living ! I am so sorry that we ever went to Arnold Clarke old bury and will warn others not to waste their hard earned money where there is no respect to what you have to say or time to talk to you apart from when selling.