Do most of people who are Arnold Clark customers know they are being lied to ? The answer is obviously not they are being told they cannot have a cash refund within 30 days of purchase this is not true, check the 2015 consumer act which states if the item is not as represented or damaged you have the right by law to return the goods other aspects also apply after the 30 day period, having read so many recent reviews about the gangster mentality being used against customer it is someone sued this company possibly a crass action lawsuit would stop them. Do not trust them or the customer service h.q. they just hit you with more rubbish and do less than nothing, lip service not customer service.