Took car in. Spent 3 weeks with no communication. When called said they had been told they had been asked to wait for a call allowing them to move to each part to find the issue. Not true. Were actually asked to call my partner with an update after each test was done. When finally returned had created a massive crack on windscreen which they claimed at first that it had on arrival, it didn't. Then claimed a seagull had dropped a stone on it and asked for my partner to claim off her insurance and they would pay the excess although they are responsible for looking after it while it's there. All this going on while mot was coming up which they knew. Asked 3 times if she wanted to do mot at Arnold clark and told no 3 times. Feels like they delayed it to try and force the booking for the mot. Now car is stuck at their garage and we will miss mot at other garage which was already payed for. Writing to their headoffice tomorrow to complain. Absolute shambles of a garage in Inverness.