Avoid the Wednesbury branch! Myself and my wife brought a BMW 5 series from them, we had issues with the car taking it back 5 times in total to then they decide they could not fix the issue! Within those 5 times of giving the car back to try and repair the vehicle we we were give a fiat 500! With a new baby this just wasn’t sufficient! Also just for your information the BMW was straight back in the site for sale as soon as we gave it back so to my knowledge if they could not fix the car 5 times when it was in the service station I find it very doubtful that the car was fixed prior it to being re sold! We then traded that in to get an Audi A4 slightly smaller and more expensive, only because of negative equity otherwise we would have gone elsewhere! we then had issues with this car where the engine light came on and the warning light! This has gone back 2 times so far bare in mind we have just had it under 2 months, I complained about having a fiat 500 to then they gave me a fiat panda! Now I am not a snob a car is a car but when I’m paying just under £400 a month for a luxury car I expect like for like! We still have issues with the vehicle which is still going back and forth at the moment the customer services are of a very low standard I asked for call backs, I never got I was that fed up of dealing with them over the phone which was at least twice a week I asked them to email me! Still no response! Myself and my wife both work full time and don’t have time to do this! from this experience please go to a proper dealership and please please read the terms in your contract regarding any curtsey cars! I hope this helps people in the future! I wish I read the reviews before buying from them!
3 years ago
Arnold Clark has a
1.9
average rating
from
646
reviews
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