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John Wilson
Arnold Clark Toyota Bishopbriggs Glasgow My wife's Toyota Aygo went in for a service on 26th August 2021. The service department called to say that the disc brakes and pads were corroded and also had a split windscreen wiper and would they proceed to replace them. Cost quoted at over £250.00. The car had only done about 120 miles since its M.O.T so I said not to do anything. I collected the car and drove 1 mile home. I checked the wiper blade and found that was in perfect condition. I jacked up the car and removed the wheels. The discs and pads were also perfect. The discs were smooth, shiny and not even any slight scores. The car only had 8059 miles on the clock and the pads were good for at least 12,000 miles and the discs for probably another 40.000 miles. It took 5 emails and several phone calls to manage to speak to someone to justify themselves. What a waste of time. Despite all discs having normal surface corrosion where the pads don't make contact they tried to cover up by saying it was only advisory. No explanation for asking to go ahead and replace perfectly serviceable items. If I had been someone with no knowledge of brakes I would have probably said to replace as I would not want to risk a problem with brakes which was the way it was made to sound. The service manager admitted if it was his car he would not have replaced the brakes. He came out to the car to look at the wiper blade and admitted that he could not understand why that was reported. I showed him also using the windscreen washers a perfectly clear screen with a single wipe. He insisted standing outside the car he could see a smear. I still can only see a perfectly clear screen. This is not the only story that has come out of that depot. Since I told people several have told me about similar experiences. Disgraceful way to behave. No difference between trying this than the people who phone you at home trying to scam you. In future it will be my local independent garage that has only given good service and only repaired items that needed it.
3 years ago
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Arnold Clark has a 1.9 average rating from 646 reviews

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