I bought a brand new Renault master from Hillington branch. Within 6 months faults displayed on dashboard check injection, Check anti pollution, engine and spanner icon and loss of power. Report faults and was told first appointment was 10 days away and it was safe to drive. Van was repaired 10 days later. Less than 200 miles later all the same faults reappeared on dashboard. Phone to report faults and again was told no appointments for two weeks. At this point I expressed my frustration as it was adversely affecting my business and commented that there customer service was shocking, I was told I was being abusive, I tried to explain that there was ether a faulty with the van or the technician didn’t repair it properly the first time. At that to my shock I was I was no longer welcome at Arnold Clark. I phone RAC as I still had all the warning lights. They advised me that Arnold Clark should have never have told me to drive with warning lights and power faults and commented that all Arnold Clark have do on the first visit to garage was turn off warning lights.
I have bought a new van every 3 years from Arnold Clark for the last 20 years, and to be treated like this is absolutely shocking. I’m struggling to keep my business going with the can problems and Arnold Clark just don’t care
3 years ago
Arnold Clark has a
1.9
average rating
from
645
reviews
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