Arnold Clark Complaint 24/11/21 Drove over 1 hour away to collect car from Northwich- to find out when I arrived the paperwork hadn't been followed up and the car wasn't ready 25/11/21 Purchase of car 16/12/21 Complaint made via email after serval attempts to contact via phone call - radio, clutch, brakes, seat belt, smell 16/3/22 Car was finally able to be seen from Arnold Clark Bolton 30/3/22 Car collected from Bolton- still not upto standards, felt unsafe and didn't feel the work had been carried out correctly (which is later confirmed by another AC branch) after having the car for 2 weeks 30/3/22 I made another complaint when I arrived home, unable to keep the car in gear and swerving over the motorway - extremely unsafe to drive 31/3/22 Emails back and forth with Northwich general manager, who was ignorant, inconsiderate and refused to answer my calls- demanding to take the car back for a diagnostic test- at my expense, vile emails with no regards that I have commitments, am a single parent with a disability. Even though I was assured after the car had been in at Bolton I had a right to reject - full of empty 1/4/22 Car collect, reassurance it would be back the same day Car didn't arrive back, subsequently making me miss childcare opening times and I was unable to go to work- I had loss of earnings and still had to pay the childcare fee COMFIRMED - Diagnostic came back that the clutched hadn't been drained after having a new clutch and tracking hadn't been done after having new brakes (poor workmanship from Bolton) But because these are just "adjustments" and not faults I was unable to reject the car for a refund I rang the general manager again, while waiting/on hold I was told: He was with a customer He was tied up on a call He had to dash out of the office Unfortunately he had left for the day This left me extremely frustrated and I was on the call for over a hour 2/4/22 Car return... within one hour of the car arriving back I sold the car at a very big loss because of all the anxiety and stress this had caused me 2/4/22 I requested my money back for the £100 MOT service I had signed in to for next 3 years with Arnold clark as I didn't trust the work that had been carried out and would never return to Arnold Clark - DECLINED as it is nonrefundable  The childcare, the petrol, working arrangements and time have all been at my expense.  Arnold clark pride themselves on a hassle free warranty and this wasn't delivered and I was well within my 30day period of raising any issues The Car was sold not upto standards with none of the appropriate checks being carried out, at time of purchase and also when in Bolton. Causing a life threatening condition to flare up. Discrimination towards myself. The workmanship carried out didn't resolved issues yet made them worse. The customer services has been the worst I have ever known from a company. I have countless more where Mark has emailed separately to our thread and none of his colleagues in the emails. I also have countless emails going back and forth with Ryan the salesman.