Purchased and collected a car on the 30th December 2021. Purchased and collected a car on the 30th December 2021. Drove it for 20 days and a major fault came up on the dash board lost all power steering, electrics. Fault eventually temporarily righted itself after I'd turned it off and back on again. Was very dangerous as I was on the m6 at the time. Called them and they didn't get back to me so tentatively drove it to the branch. Was told it was more than likely the battery. I left my car there as it was undrivable. Next day they called me and said it was a loose connection on the battery. 2 days later the same thing happened again. Took it back and its been there ever since. It went to Ford to have a diagnostic test done. They identified that they the steering rack had gone and that there was an oil leak and it has ruined the electrics and the temperature control didn't work. That was the 5th Feb 2022. I still haven't had my car back. Went into branch to get an update as they never return calls or update and they said the cost of the repair had to be authorised bit they were 80% certain that I would be getting a refund. Next day they called me to advise the repair had been authorised but they didn't know when it would be done. Took me 10 days to get a courtesy car (which is awful,why anyone actually wants to drive an Abarth I'll never know) Had a call on the 31st March 2022 to say that it had been done but the warning light keeps coming on and it had to go back and they promised it would be back 1st April 2022. Had a call today (1st) to be told it hadn't been done as there wasn't a free mechanic. They said it would be Monday. I said I'll pop in on Monday then to collect it to be told we'll give you a call. The saga continues. Got a call at 4pm Monday to sat my car was ready. Advised I would have to collect on Tuesday as they closed as 5pm. Was told that the courtesy car was booked out for 8am on Tuesday. I Advised them that their car would be back by 5pm on Tuesday after I'd finished work and if they'd given me more notice that my car was ready after 9 weeks of having it I probably could of had it back by 5pm. I've done 200 miles in this car I purchased on the 30th December 2021. I shall be seeking compensation (not that any will be forthcoming) and I'll get an independent mechanic to make sure the work they say they've done has been done as tbh I don't trust them. Arnold Clark Oldbury your sales team are delightful. Your after sales are a disgrace as once you've had payment you don't really care as long as the car has Drove it for 20 days and a major fault came up on the dash board lost all power steering, electrics. Fault eventually temporarily righted itself after I'd turned it off and back on again. Was very dangerous as I was on the m6 at the time. Called them and they didn't get back to me so tentatively drove it to the branch. Was told it was more than likely the battery. I left my car there as it was undrivable. Next day they called me and said it was a loose connection on the battery. 2 days later the same thing happened again. Took it back and its been there ever since. It went to Ford to have a diagnostic test done. They identified that they the steering rack had gone and that there was an oil leak and it has ruined the electrics and the temperature control didn't work. That was the 5th Feb 2022. I still haven't had my car back. Went into branch to get an update as they never return calls or update and they said the cost of the repair had to be authorised bit they were 80% certain that I would be getting a refund. Next day they called me to advise the repair had been authorised but they didn't know when it would be done. Took me 10 days to get a courtesy car (which is awful,why anyone actually wants to drive an Abarth I'll never know) Had a call on the 31st March 2022 to say that it had been done but the warning light keeps coming on and it had to go back and they promised it would be back 1st April 2022. Had a call today (1st) to be told it hadn't been done as there wasn't a free mechanic. They said it would be Monday. I said I'll pop in on Monday then to collect it to be told we'll give you a call. The saga continues. Got a call at 4pm Monday to sat my car was ready. Advised I would have to collect on Tuesday as they closed as 5pm. Was told that the courtesy car was booked out for 8am on Tuesday. I Advised them that their car would be back by 5pm on Tuesday after I'd finished work and if they'd given me more notice that my car was ready after 9 weeks of having it I probably could of had it back by 5pm. I've done 200 miles in this car I purchased on the 30th December 2021. I shall be seeking compensation (not that any will be forthcoming) and I'll get an independent mechanic to make sure the work they say they've done has been done as tbh I don't trust them. Arnold Clark Oldbury your sales team are delightful. Your after sales are a disgrace as once you've had payment you don't really care as long as the car has gone and you've got a big payment on your sales ledger. They never return your calls, they never answer the phones. It constantly goes back to the sales reception who say they will email them to say that you've called. Which I believe they do. I was actually told that my repair time would be on an as and when they could fit it in basis as paid warranty customers have priority. My car is still under their 60 day after care warranty but means nothing to them. They eventually booked my car in for repair but I didn't get a courtesy car for another 10 days as they had booked it out to another customer even though I was told there would be a car for me. They don't care that I have to get to work. Arnold Clark if you did proper checks on the cars you sell prior to selling them then perhaps all this would have been avoided Will I use Arnold Clark again...no would I recommend them most definitely not and I and my family have been loyal customers over the years and even followed the sales manager to this branch as he has sold us cars in the past when he was a just a sales lad starting out. Be interesting to see if what they have done has fixed the problem else this will go further. SO PLEASE AVOID ARNOLD CLARK AS THEY DO NOT CARE ABOUT ANYONE. Get Outlook for Android Drove it for 20 days and a major fault came up on the dash itself after I'd turned it off and back on again. Was very dangerous as I was on the m6 at the time. Called them and they didn't get back to me so tentatively drove it to the branch. Was told it was more than likely the battery. I left my car there as it was undrivable. Next day they called me and said it was a loose connection on the battery. 2 days later the same thing happened again. Took it back and its been there ever since. It went to Ford to have a diagnostic test done. They identified that they the steering rack had gone and that there was an oil leak and it has ruined the electrics and the temperature control didn't work. That was the 5th Feb 2022. I still haven't had my car back. Went into branch to get an update as they never return calls or update and they said the cost of the repair had to be authorised bit they were 80% certain that I would be getting a refund. Next day they called me to advise the repair had been authorised but they didn't know when it would be done. Took me 10 days to get a courtesy car (which is awful,why anyone actually wants to drive an Abarth I'll never know) Had a call on the 31st March 2022 to say that it had been done but the warning light keeps coming on and it had to go back and they promised it would be back 1st April 2022. Had a call today (1st) to be told it hadn't been done as there wasn't a free mechanic. They said it would be Monday. I said I'll pop in on Monday then to collect it to be told we'll give you a call. The saga continues. Got a call at 4pm Monday to sat my car was ready. Advised I would have to collect on Tuesday as they closed as 5pm. Was told that the courtesy car was booked out for 8am on Tuesday. I Advised them that their car would be back by 5pm on Tuesday after I'd finished work and if they'd given me more notice that my car was ready after 9 weeks of having it I probably could of had it back by 5pm. I've done 200 miles in this car I purchased on the 30th December 2021. I shall be seeking compensation (not that any will be forthcoming) and I'll get an independent mechanic to make sure the work they say they've done has been done as tbh I don't trust them. Arnold Clark Oldbury your sales team are delightful. Your after sales are a disgrace as once you've had payment you don't really care as long as the car has gone and you've got a big payment on your sales ledger. They never return your calls, they never answer their phones. It constantly goes back to the sales reception who say they will email them to say that you've called. Which I believe they do. I was actually told that my repair time would be on an as and when they could fit it in basis as paid warranty customers have priority. My car is still under their 60 day after care warranty but means nothing to them. They eventually booked my car in for repair but I didn't get a courtesy car for another 10 days as they had booked it out to another customer even though I was told there would be a car for me. They don't care that I have to get to work. Arnold Clark if you did proper checks on the cars you sell prior to selling them then perhaps all this would have been avoid. Will I use Arnold Clark again...no would I recommend them most definitely not and I and my family have been loyal customers over the years and even followed the sales manager to this branch as he has sold us cars in the past when he was a just a sales lad starting out. Be interesting to see if what they have done has fixed the problem else this will go further. SO PLEASE AVOID ARNOLD CLARK AS THEY DO NOT CARE ABOUT ANYONE. Get Outlook for Android Purchased and collected a car on the 30th Dec 2021. Drove it for 20 days and a major fault came up on the dash board lost all power steering, electrics. Fault eventually temporarily righted itself after I'd turned it off and back on again. Was very dangerous as I was on the m6 at the time. Called them and they didn't get back to me so tentatively drove it to the branch. Was told it was more than likely the battery. I left my car there as it was undrivable. Next day they called me and said it was a loose connection on the battery. 2 days later the same thing happened again. Took it back and its been there ever since. It went to Ford to have a diagnostic test done. They identified that they the steering rack had gone and that there was an oil leak and it has ruined the electrics and the temperature control didn't work. That was the 5th Feb 2022. I still haven't had my car back. Went into branch to get an update as they never return calls or update and they said the cost of the repair had to be authorised bit they were 80% certain that I would be getting a refund. Next day they called me to advise the repair had been authorised but they didn't know when it would be done. Took me 10 days to get a courtesy car (which is awful,why anyone actually wants to drive an Abarth I'll never know) Had a call on the 31st March 2022 to say that it had been done but the warning light keeps coming on and it had to go back and they promised it would be back 1st April 2022. Had a call today (1st) to be told it hadn't been done as there wasn't a free mechanic. They said it would be Monday. I said I'll pop in on Monday then to collect it to be told we'll give you a call. The saga continues. Got a call at 4pm Monday to sat my car was ready. Advised I would have to collect on Tuesday as they closed as 5pm. Was told that the courtesy car was booked out for 8am on Tuesday. I Advised them that their car would be back by 5pm on Tuesday after I'd finished work and if they'd given me more notice that my car was ready after 9 weeks of having it I probably could of had it back by 5pm. I've done 200 miles in this car I purchased on the 30th December 2021. I shall be seeking compensation (not that any will be forthcoming) and I'll get an independent mechanic to make sure the work they say they've done has been done as tbh I don't trust them. Arnold Clark Oldbury your sales team are delightful. Your after sales are a disgrace as once you've had payment you don't really care as long as the car has gone and you've got a big payment on your sales ledger. They never return your calls, they never answer their phones. It constantly goes back to the sales reception who say they will email them to say that you've called. Which I believe they do. I was actually told that my repair time would be on an as and when they could fit it in basis as paid warranty customers have priority. My car is still under their 60 day after care warranty but means nothing to them. They eventually booked my car in for repair but I didn't get a courtesy car for another 10 days as they had booked it out to another customer even though I was told there would be a car for me. They don't care that I have to get to work. Arnold Clark if you did proper checks on the cars you sell prior to selling them then perhaps all this would have been avoid. Will I use Arnold Clark again...no would I recommend them most definitely not and I and my family have been loyal customers over the years and even followed the sales manager to this branch as he has sold us cars in the past when he was a just a sales lad starting out. Be interesting to see if what they have done has fixed the problem else this will go further. SO PLEASE AVOID ARNOLD CLARK AS THEY DO NOT CARE ABOUT ANYONE. Car collected seems OK. Gesture of good will they have extended the aftersales warranty and the new parts are