Called Wakefield branch as was interested in a vw golf. Went through p/e quote and was happy to test drive and view the car. I was told on the phone to go through the process of holding the car for a £99 deposit which I agreed as the sales man reassured me that it was refundable if not satisfied after viewing the car. I played with their conning game. Drove 185 miles to view and test drive the vw golf. I was not happy with the car and told the sales man that I would like my deposit back as per telephone our telephone conversation. I got a rude answer saying you will not get the deposit back as we have taxed the vehicle, I said to him I would like to speak to the manager. He was going back and forth in the show room wasting time. After a while the manager came and I told him I want my deposit back. He also started to wind me up with excuses, until I showed him a screen shot of t&c which said I could have the full money back before concluding the deal. He was not happy and snapped,he said to his sales colleague give him his deposit and put the car back on sale.