11 days after logging my complaint and still no reply or answers. Worse car buying experience I’ve ever had, very stressful and uncaring company, I bought a car which has now had 4 repairs, they have had my car for 45 days in total, I was offer a courtesy car for one day, very poor communication, I rang 9 times in one day and left 9 messages, only to speak to the manger who I was trying to contact confirm no messages were passed on, logged an official complaint 9 days ago and have been told twice that I would be called back, which hasn’t happened. Arnold Clark now say there is no fault with the car but refuse to buy the car back off me, they have blamed suspension noises as poor build quality on the low mileage VW Golf. Arnold Clark show very little concern to how not having a my car for 45 days effects my life, work and mental state due to the stressful and financial situation I am currently in. They advertise complaints are responded to with 3 days but tell me that because mine is a technical issues they can’t give me a time frame - what other car related complaints can there be. Awful company and clearly only concerned with sales figures as boasted to me by their Sales person, who showed me their “Football” style sales leader board, after care is none existent, I feel undervalued and deeply regret choosing Arnold Clark to buy my car from. Early on this complaint I took my Mum to buy a car from Arnold Clark (Ford Cmax) I am now so glad she decided to wait until my car was fixed before committing, she is now as horrified as me with the whole situation. I am now potentially stuck with a £20k car that one VW garage will not buy off me, another have offered me a very low price due to the issues.