So my car had an issue with the clutch. It kept going straight to the floor and I had to get the RAC to tow me to the garage on the weekend before it was booked in on the Monday. I went to Arnold Clark as it is an approved Renault dealer and the car was only 3 months out of its warranty (although like my other two Renaults I thought it was a 4 years warranty only to find out it is 3 on this particular car). The car was booked in and the usual investigation carried out. I got a call, good news, it is just the external slave cylinder, so not too expensive but it will need to be at the garage another day. Fine, go ahead I said. The garage also said they will contact Renault to see if they will pay for it. Another call the next day. ‘Sorry Mr F we made a mistake, it isn’t the external salve cylinder but we think the internal one and we will need to take out the clutch and if it is, replace the whole clutch system. We also think there may be a problem with the electronics but we will need to investigate that at £x pound per hour. Good news though Renault are willing to pay 30% of the total cost’. – the total cost now having gone up to over £1500. Another call – ‘Yes, it is the internal slave cylinder and there is an issue with the electronics (not sure what this is as I can’t see it on the invoice). We need to order the parts and there is a 2 week wait time.’ – the car has been in 3 days at this point – ‘the cost, after Renault pay their 30% is now £1858.48, would you like the work to still be carried out’ – yes of course, what else can I do, I have no car and I need to get to work etc. Oh, and I asked if I could get a courtesy car but was told sorry, they didn’t have any in at the moment otherwise of course I could have had one and it would be free. No call the whole 2 weeks to about a courtesy car so not sure if one was ever available or I was just forgotten. 2 weeks later I get a call, the car is ready to be picked up. Unfortunately, I couldn’t that day as I was away so went pick it up the Monday after the weekend. I get the car, get in and the clutch goes straight to the floor, same issue. I go back in and a technician comes out and after pumping the clutch a little it is working and he says I can drive it but if I can bring it back the next day for them to take another look as they think it is just air in the system. Another drive back to the garage (over 10 miles from my house) while they take another look and clear out the air. I wait only to be told an hour later that it isn’t air but they think a small leak where the clutch goes in, i.e. the rubber seal and it will need booking back in to replace it. But don’t worry sir we will do this work for free (they have already made over £6k in total out of this job). It goes back in 2 weeks later for the day. I get a call that afternoon, sorry Mr F there is another issue we have spotted – the external slave cylinder. We need to order a part and we will have it for the next day so it will need to stay in another day. We will let you know when it is ready. What????? The original issue I was told was the external slave cylinder. So, all this begs the question, did all the work need to be carried out in the first place or was it only after they found out Renault would be paying the 30% it was changed. Is the workmanship that has been done of a sufficient standard having to take the car back on multiple occasions to be kept being told it was x, y then z. Sorry but I just don’t trust the whole process and despite Arnold Clark paying for the final couple of repairs having no car for around 3 weeks in total and numerous trips back and forth to the garage I can’t say I am satisfied at all especially as I was left with a bill for over £1800 for work I am not even sure was now needed. Renault not paying the full amount for a car with less than 50K miles on it and only 3 months out of its warranty is a separate matter that I am taking up with them direct. My advice though, find a garage you can trust as I will never go back to Arnold Clark as I simply don’t trust them anymore and I will also never have another Renault.