I bought my car last December from Arnold Clark.. this was my first time buying my own car since I started driving and had been saving up for around 2 years! I was looking at a VW polo and the guy that was dealing with me would call me every day from when I had enquired about it….. and I was also bombarded with emails about the car! I was excited so decided to go for a look, and I was 19 at the time and a bit naive so I’m more than certain the salesman took full advantage of that. Anyways I took the car for a test drive and didn’t notice anything at first apart from the fact that the passenger window would not go down at all, not to mention I wouldn’t exactly know what to look for as I don’t really know very much about cars in general! I asked the salesman if it was in perfect working order and he told me confidently that it was and had been “dealt with by their best mechanics……” I took his word for it and bought the car for £5.2k out right.. Fast forward 2 days I go to drive back home from my partners house and I start hearing a strange noise as if something is clicking and stuck to the break. And a red light appeared on the dash board! My dad told me to book it in so I did, and this is when all the trouble started! To cut a long story short, they had me travel lots of mileage and take time off work to try get my car “fixed” and they messed me around constantly, anytime I tried to phone them I could barely get a hold of them or I would be put on hold for ages! I travelled in one day (35miles for me just to get there) and they waited till I arrived to then tell me that they had ordered the wrong part for the problem!!!!!!! They told me they would compensate £15 of my fuel but never ever did. And for about 2 months I struggled with them to get my car fixed… The management was absolutely no help at all either and seemed to just dismiss my concerns. This totally ruined my first experience of buying my own car and has made me super paranoid about buying a car in the future from anywhere! The only bright side is that now I know a lot more about cars 😅 I really believe that they will try take advantage of anyone if they think they can get away with it, but especially young first time drivers that don’t know much.. My advice is DO NOT WASTE YOUR TIME OR MONEY. 110% not worth the hassle. Not to mention a lot of their workers are just super fake and just want your money. They simply do not care about quality customer service.