Booked car in 3 weeks ahead at Seafield branch. Got text and email confirming booking, but on the day they said car was not booked in. They said they would squeeze car in to get health check costing £132… shocking! Dropped car off Sun day for work to begin Monday morning. I told them it needed rear brakes and discs. Parts were ordered for battery/turbo issue ans well and work was to be carried out on Thursday. Parts came in Thursday morning and I Phoned Thursday afternoon, no work had started but would get it done Friday. The car had now been in 5 days. I phoned on Friday, work was not going to be carried out to the following Tuesday because mechanic was on annual leave. What an absolute joke! I went to pick up the car. The whole process has been nothing short of disgraceful, very poor customer service and communication throughout. No courtesy car available for longer stay. How do they expect people to go to work.?? Unlike Arnold Clark I have high standards and provide quality service in my job. How things have changed. I will never be using Arnold Clark again and suggest to others to do the same.