I purchased a car in September 2020 from the Preston branch. As we were driving from two hours away we asked for a video of the car showing any details of scratches on it, the video looked brill so we went ahead. We did a part-exchange for my car, which was 6 months older and in PERFECT condition. When we arrived, the car had multiple scratches and damaged to the plastic centre console, it was annoying we were lied to after traveling so far. After expressing my views, we exchanged anyway, I had been looking for the perfect car for months and luckily my brother-in-law could get me work discounted for body work repair. After around 6 months I took my car to a body work specialist due to some damage to my boot, after it was cleaned I was informed that the paint from my alloys had started to ware off. Not wanting to accuse the cleaner or Arnold Clark, I took it to an alloy specialist who informed my that the alloys had been touched up and they had done a really bodge job. My car had previously been a pool car owned by Arnold Clark, so after making a phone call I was in conversation with an extremely rude man, who basically told me, my car, my fault, shouldn't of had it cleaned. So the repair job for my alloys cost me hundred's to fix. They are absolute cowboys and I would never trust them again. They really are liars and useless and I'm the idiot who has paid them 17k for a car!!