My partner purchased a car from Arnold Clark last year, along with an MOT and service plan for 2 years. A year later and they didn’t contact her to arrange the MOT, so she had book it in last minute at a local garage, as the Arnold Clark garage didn’t have any availability whatsoever. They advised that they would add an extra year to the service plan. Since then there has been no confirmation of this at all. In addition to this the local Arnold Clark is being closed down and they’ve advised the only option is to take it to the Lookers dealership. We have since sent a complaint email to customer services advising that we want to cancel the plan as it’s not what we agreed to when we took it out (the lookers garage is not convenient at all) but they’ve refused. The customer service has been shocking up until now and wouldn’t recommend taking out any service plan with them. They’ve agreed to fix an issue with the parking mechanism before their dealership closes, but the fact they won’t cancel the service plan since we can’t even get it done at their garage anymore is incredibly frustrating! Unless they magically turn around and say they’d refund the plan, I’d say AVOID!