Me and my partner bought a Peugeot back in September, within days of having the car we we phoned in to report a knocking noise coming from the front of the car. When I took the car in to be looked at the mechanic took it drive and without even having a look was adamant it was the anti roll bar and drop links, he said he’d order the parts and get us booked in when we came back from our holidays. That was in September and the parts still haven’t come, not only that the engine management light came on so I booked it in for its service and they diagnosed the knocking noise as coming from the gear box. A fault that will cost thousands and thousands of pounds to repair or replace. And surprise surprise, they are claiming now it’s out of warranty they won’t fix it even though the fault was reported well within the warranty period. But are willing to replace the anti roll bar that doesn’t actually need replaced and haven’t been in rush to fix for the past 7/8 months.
I’ve raised a complaint with head office, I’ll be seeking legal advice and reporting them to trading standards and the motor ombudsman regardless of this outcome.
Please anyone reading this, you may get a better deal at Arnold but for the sake of saving a few pound save yourself all the stress and time spending your hard earn money costs with dealing these clowns and go somewhere else that values your custom.
Arnold Clark don’t give a hoot about it’s customers, if it did it’s after care wouldn’t let the after care it’s customers have to endure so painstaking and difficult.
2 years ago
Arnold Clark has a
1.9
average rating
from
643
reviews
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