Is there 0 (zero) rating? if yes, I want to downgrade my rating further. Conversation started for buying pre-registered new car from Arnold Clark South Street Glasgow dealer through click and collect. Oh boy! what a mistake it was... From the start no transparency in the dealing/conversations. Color of the car was changed , delivery dates were not committed, phone calls and mails went unanswered (each clarification required multiple follow ups), no order form was provided (it came after 3 weeks of reserving the car). Net-net they give you nothing in writing. My bad, in spite of all these, I persisted with them with false euphoria of getting the car soon. How wrong I was! Final act: On the day of pick up- 1. Committed floor mats were missing 2. Damage to the car (chipping of the paint and visible scratch) 3. Very important- I was asked to take delivery without 'Green slip' or proof of registration change (DVLA provides immediate mailer confirmation of change) and taxation. Answer to my query was simple- this is the best we can do and you have to trust Arnold Clark( as funny as it can get). Glad I walked out of the deal. Post Script; Now they are not refunding my deposit of £99 (pretense is, we have transported the vehicle to the collection point). But how does Arnold Clark expect the customers to buy the incomplete order, damaged vehicle and more importantly without full paper work? Beware of; 1. Arnold Clark service and commitment 2. The pre-registered vehicles and the route Arnold Clarke takes to push the stock out without paper work. Driving without proper document is illegal !!