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Anonymous
Absolutely hellish experience with these guys. Bought my car from them 3 weeks ago and after a few days of driving it a noticed there was a noise coming from the front of the car. As I was still within my 60 day guarantee the service department booked it into the garage so they could take a look. The first garage at Seafield Edinburgh couldn’t find fault with it, so they sent it along to the other garage across the road for them to take a look. I then got a phone called to say that the car is now getting taken to Hyundai and Stirlingshire as they thought they needed a new steering bracket. . I was told that I would receive a courtesy car and it will be ready for me to pick up the next again day. One arriving at the location to pick up my courtesy car, I was told that there wasn’t one for me. I then had to go back in the afternoon to pick up a car. They had my new car in that garage for two weeks. During this time 6 different members of staff called me to ask what was going on with my car and could I explain the problem, in which I replied, I don’t know I’m not a mechanic and what the hell was going on with it. I was then told by a member of their staff that new, back brake pads and discs had been changed as the brake pads and discs that were on the car when I bought, it were not Hyundai‘s brake pads and discs.WTF. They then said that my car is ready to pick up, why would they not automatically change the front brakes and pads. As soon as I got in the car. I could still hear the same noise from my initial complaint. I then had to call them again and wait another week for the car to be booked back into the garage. On complaining to the management I was told that I would have new front brake pads and discs and a courtesy car waiting for me. Absolute lies from their manager, Michael, Joel. Just took it there this morning for one of their service engineers to start my engine up hear my squeaky grinding brakes and for him to tell me that’s how your car should sound. The after-care service is unacceptable from this company to be lied to and passed around from different service departments different phone calls from different members of staff. Them passing the buck onto one person to another. Three weeks of absolute complete nonsense. You’ll be pleased to know Arnold Clark that I took my car directly to Halfords. after I was told there was nothing wrong with it.A simple cleaning of the brake pads and discs was all that was needed to clear the noise, why could you have not have checked that’s and done that. Your service engineer didn’t even look at my brake, pads or disks.Spending 21,000 on a car that just needed a wee TLC, I have bought all my cars from Arnold Clark since passed my test 30 years ago. never again will I be dealing with this company or these people that work for them, avoid at all costs.
1 year ago
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Arnold Clark has a 1.9 average rating from 643 reviews

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