Their business model is to buy cars at auctions and the resell them. Often happens that the car they buy is faulty. When you're lucky, they fix it and then sell it to you. I was unlucky: my car wasn't fixed and they sold it to me in a faulty condition. Unfortunately I noticed the issue after the 14 days return time frame (14 days...really??) and got stuck with it. From there on, good luck get anything back from customer service, they have never answered any call nor any email. They have completely disappeared. I've started a claim with the finance company (FCA) and the 6-8 weeks process just to give me a call back with some useful information (6-8 weeks!!!), didn't work: Arnold Clark didn't return their calls neither! I had to get the car back from the garage because they didn't have space to keep my car there and this was interpreted as "he's happy with the fix" and even the finance claim was closed without action. Long story short: don't buy from Arnold Clark, it'll be like buying from car auctions, you'd be better off buying directly from car auctions, at least it'll be half price and you know the vehicle could be faulty.