I booked my Fiat 500 into Arnold Clark Whitehall Road Leeds for its routine second year service and both booked and checked in on - line . Upon arrival at the Service Reception I was informed that there was a back-log of twenty cars in their workshop and it would be late afternoon 4-00 pm onwards before my car would be ready for collection . Normally the car would be ready mid day hence the car was booked in for service at 10-00 am . Apparently a shortage of technicians . I explained to the lady receptionist that if I had been informed prior to my visit my Wife would have followed me down in her car . Also I had a Doctors appointment at 2-30 pm which unfortunately I had to cancel due to the service time situation . The receptionist offered to re-book the service for the 8th November but I explained that it was not convenient . The receptionist did not even offer to try and bring the service forward or a lift into the Leeds Centre , which meant a twenty five minute walk into Leeds . Surely there should have been some form of flexibility shown on the receptionist part , after all they are the first line of contact . Therefore I was marooned in Leeds awaiting confirmation . At 11-55 am I received a text message that my vehicle was going through the service process and at 12-55 pm a link with the health check but no estimated time of the service completion . Having not received a further message I made three attempts to speak to the service desk but they failed to inform me when the service would be completed . Therefore at 2-15 pm I decided to make the 25 minute walk from the Leeds centre to Arnold Clark . I arrived at 2-40 pm and spoke to the receptionist and was informed that she was awaiting both the keys and paperwork for my Fiat . Therefore was informed to have a seat in the waiting area . After a period of 15 minutes I once again approached the receptionist for an update and she eventually got up from her seat to chase up the workshop . Not at all impressed with the manner in which I was treated by your service desk . Eventually I received the car key and paperwork at 3-15 pm . I was informed that my car was parked in your front car park . The technician had left the protective cover on the seat and floor mat which I had to dispose of prior to driving the car . The inside of the car had not been valeted and on the upper doorsill there were black rubber marks which I was able to remove . Therefore the lack of customer care and attention to detail has on this occasion let Arnold Clark down .