Customer service is brilliant, up until they have sold you the car. Then you will find the service department waste your time, patronise you and contradict themselves. I raised an issue with my vehicle at the Riversway branch in Preston and it took them over a month to book me in. Despite me having told them exactly what the issue was they took over 7 hours to agree that I was correct and then told me there would be nothing they could do until late January, leaving me with a defective vehicle for over 2 months. The customer service representative was extremely patronising and seemed to want to pass blame on to another member of their team, directly contradicting each other. Think seriously before using Arnold Clark, their sales team did an excellent job but the customer service is utterly shocking.