Mixed Experience at Arnold Clark Doncaster - Amidst Repair Challenges and delayed refunds. My journey with Arnold Clark's Doncaster branch has been a rollercoaster of emotions, marked by significant challenges yet tempered with exceptional support from certain staff members. Dealing with over £1,000 worth of damage on a used Tesla and ongoing repairs after purchasing a car early Feb period has been taxing, not to mention the delays in refunds and service updates. However, amidst these obstacles, the dedication of Cat from the service centre (Leeds) and Shannon and manager Debbie from the warranty team shines brightly. Their efforts in escalating and addressing my concerns, which have persisted now for over a month, are commendable and deserve recognition. The core issues began with the discovery of wind noise while driving at speeds over 50mph OS door after purchasing the vehicle, which prompted an investigation request. Furthermore, the wing mirror was damaged in the showroom, despite confirmation from the Doncaster branch, this has left me waiting for repairs. Adding to the list, the driver's window presents a draft and noise issue at speeds above 50 mph, compounded by a damaged inside manual driver door handle noted. Although I reported these problems expecting timely repair, the wing mirror replacement part, promised for delivery to my home address, has yet to arrive. Other concerns include a non-functional mobile battery charger connector and unsightly glue stains underneath the driver's seat and a refund for a wall charger. These issues not only diminish the driving experience but also reflect poorly on the post-sale support quality. In summarising my experience, the commendable customer service from specific individuals cannot be overstated. Cat and Shannon's proactive approach in dealing with my concerns provided a glimmer of hope in an otherwise frustrating situation. Their empathy and diligence in escalation are the silver linings in this ordeal. However, the broader picture reveals significant room for improvement in handling repairs, parts delivery, and overall communication and treating customers fairly. A more streamlined and efficient process would not only enhance customer satisfaction but also bolster the reputation of Arnold Clark's Doncaster branch who passed all concerns to Leeds, now the warranty team are resolving all issues. I highlight, If the vehicle wasn’t taken to Tesla for inspection I would have fallen out of warranty making the claim for damages difficult to pursue. In conclusion, while I am grateful for the outstanding customer service from Cat and Shannon, the persistent issues and delays ongoing highlight a need for systemic changes. Addressing these areas could transform customer experiences from poor to exceptional, reinforcing trust and loyalty towards Arnold Clark.