Been a valuable customer since the 80s bought over 30 cars and vans over the years (dad son and daughter )Had to trade in a car last year from them as was too much to repair cutting my agreement short putting more negative equity onto another car . then Was Sold a second faulty car complete engine failure this time . Left me with 3 years of finance still to pay of £11000 and repairs costing £8000 to fix. they repriced it for reconditioned parts down to £5000 only giving me 10 months to pay it on there payment plan . Was left with no curtsey car for weeks and no attempt to get me one despite asking for weeks about one while my car sat in there workshop . Having to always chase them up to find out answers and what’s going on looking for options on how to deal with this. but getting no where they say they were helping but they kept fobbing me off. Was told not there problem. The attitude on some of them they couldn’t care less promised to phone me back then going away on days off and holidays so nobody was there to help me having to wait til they came back . Customer services no good either didn’t want to know. had to hire a vehicle costing £300 a week just so I could get to my work . Sold a warranty £400 that wouldn’t have covered all repair costs and sold a service plan £400 with no reminders as they had a technical issue , missed my first service due to no reminders so warranty was invalid . passing me from pillar to post nobody wanting to deal with it not wanting to take my calls . I was told to get a bank loan or a credit card to pay for repairs or remove my car from there premises which meant I would had to pay more money to get it recovered . There good at selling you and taken your money but there after care is shocking soon as anything goes wrong they don’t want to know. My fault all the time. Maybe they shouldn’t have sold me 2 duff cars in the first place. I spoke to independent mechanics and a specialist engineer who all told me that for damages that high couldn’t have just happened like that within a year of owning the car. You assume that when buying a car from them they will thoroughly check it and repair it for you before you take it away . The managers lie and hide information as later on I found out that they don’t give it a full service before I bought it but only a oil change a basic quick check over just enough for me to take it away. Left me in financial difficulties. Long as they get a sale that’s all that matters.