I had my Duster serviced and MOTd at arnold clarks at scott lane Wigan yesterday. The lead up to the service and MOT was a disaster. I phoned them previously on 3/5/2024 then I visited there and tried to book my duster in 27 days before it was due. I was told that the earliest date was 5/6/2024 which meant I couldn't legally use my duster for almost a week so thanks Arnold clark for forcing me to walk everywhere It's not like I was a new customer there' I have been buying used and new cars from this dealership for almost 20 years. The young woman who dealt with me was lovely and helpful and credit to her up to the point where I told her about me being off the road because of them. She said yes it's because of covid? What? that was 5 years ago? Yes but people took advantage of the six months extension on their vehicles MOT and that's thrown us out. so next time you might be better off booking 2 months in advance, she halted the discussion there and bombarded me as to how important it was that i give a feedback rating of no less than 5 as it wouldn't give her a smiley face. What has the world come to when this poor lady has to grovel to customers for good feedback. I could go on and on but will cease here. I am disgusted with the system that badly effects me and this poor young woman.