Sadly the Arnold Clark reputation of old seems to be back. Bought a car from Arnold Clark Fiat in Paisley, the sales experience choice of cars etc was actually pretty good. BUT !!! Pray nothing goes wrong after this as you are firmly on your own .The after sales from this branch is absolutely abysmal, I was told the vehicle I purchased had Full Service History and this would be forwarded the following day , after 8 weeks of fobbing me off they suddenly denied all knowledge of any service history as the vehicle doesn't actually have any.
Sadly contacting customer services is a complete waste of time as the complaints procedure unbelievably passes your complaint back to the branch you are having issue with so cannot possibly be resolved, customer services don't reply to your emails anyway.
You buy from a large garage thinking you are protected from Mis Selling like this but sadly a managers bonus is more important than their honesty .
Now reported the case to the motor ombudsman.
8 months ago
Arnold Clark has a
1.9
average rating
from
641
reviews
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