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John Armstrong
Bought car in July and took it back within 60 days (Wigan Renault) as I had an issue with the clutch - the pedal dropped to the floor whilst driving. They returned it to me saying 'they drove it around, but couldn't find a fault'. 11 months later during MOT, they tell me my car has a clutch fault - the same symptom I told them about last July - but they'd like me to pay £960+ LABOUR ONLY to investigate. I asked why this wasn't investigated properly last September and their response was "we drove it but couldn't find any issue - so we couldn't investigate further without there being a problem". Wrote to Customer Service, who came back with "the reason you brought it in last September was difficulty selecting gear"??? What the hell - that was never mentioned by me nor anyone at Wigan. They then tell me that the issue in September was different from the issue they have picked up.....which is very strange, as in September they said there was no issue! Doing their best to avoid paying to repair the faulty vehicle that was sold to me in the first place.
8 months ago
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Arnold Clark has a 1.9 average rating from 641 reviews

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