Arnold Clark sold me a Rio 1.0 turbo. All photos, technical spec and documentation showed this. But when I went to arrange my own cover registration showed it was a non turbo 1.2. Two hours of fobbing me off and saying emissions showed it was likely a turbo- and dealing with three staff later I asked them to get a mechanic, to lift the bonnet and see if there was physically a turbo! There wasn't. No apology. No attempt to source another car at same price. Manager failed to email me and it's now a week after my complaint went in and still no reply despite chasing them. They said it would take 5 days to get my money back but put it back in my account after two without even telling me. The kicker is that I was buying this from a Kia main dealer site, the car was a 23 plate so the very same salesmen were actually selling them new last year so presumably knew all along what model it was. Make your own minds up about whether this is acceptable. They left me seriously out of pocket, lost me the sale of my old car because I couldn't pick up the new one etc. I accept mistakes can be made but not the lack of apology and failure to try and make it good. The enclosed screen shot of their advert clearly shows the wrong model advertised.