With Arnold Clark, it's more like "What went right?". They are incredibly skilled at lying to you, avoiding phone calls, not replying to emails and generally treating you like something nasty they just trod on. Like almost all car dealerships they are extremely good at hooking you in to buying a car. Once it's bought, they do not want to know. Between 4 Arnold Clark dealerships, not one of them has provided a service record, there are countless issues with the car, it took them TEN DAYS to do an MOT, head office complaints service is a joke. Also took out an MOT and service plan with them, wish we hadn't. Tried to reject the car within 30 days of getting it, they point blank refused. I have now been stuck with a car that still has issues, still needs repairs/replacements done since March 2024. As of writing it's now January 2025. I still don't have a service record for the car. One car I wish I had walked away from and like so many other people on this review site and others, you are treated like dirt once they've got hold of your money. Would not surprise me if the 5 star reviews are by staff members, because I have yet to meet one person with anything good to say about Arnold Clark, no matter where their dealerships are based. For the sake of your sanity and to avoid losing an awful lot of money please stay away from Arnold Clark and any company they've bought out. As for me I'm stuck with a dodgy car until I can afford to get rid of it. The best place for the car however is the scrapyard, because I definitely would not want anyone decent to go through what I, and many others have with various makes and models of cars. You have been warned.