I am utterly appalled by the experience my daughter and I had with Arnold Clark. Two years ago, she bought a car from them for £7,000, and not long after, the engine management light came on. We were told it was just a sensor issue, and they simply cleared the light. Last year, during her MOT, the car failed due to the same light, but she was charged £136 for a diagnostic, only for them to pass the car without resolving any real issue. This year, it got even worse. They tried the same trick, but this time the diagnostic fee had increased to £168—just to plug in a computer to confirm the obvious: the engine management light was on! When I complained about this ridiculous fee, they offered to do it for half price if it only required a reset, but full price if it turned out to be a bigger issue. They conveniently called at 5 PM when no other garages were open, forcing us into a corner. Then they claimed my daughter needed to sign paperwork stating she was taking the car away at her own risk, warning of a £1,000 fine and invalid insurance due to a “serious fail.” The next day, again at 5 PM, they called and said her engine was completely ruined, needing a £7,000 replacement. Adding insult to injury, they referred her to a sales representative who offered her £250 for the car as a trade-in and pressured her to buy a new car for £16,000—despite knowing she’s a student! We decided to collect the car the following day, and strangely enough, they no longer demanded any signatures about risks. Suspicious, we took the car to another garage, and they were shocked by what Arnold Clark had done. The other garage confirmed that while the issue wasn’t ideal, it wasn’t dangerous fail. They assured us the MOT was still valid, there was no risk of a fine or invalid insurance, and the issue was simply a malfunctioning sensor. They passed the car’s MOT without any problems. This experience has been nothing short of disgraceful. Arnold Clark tried to exploit my daughter’s situation, overcharging her at every turn and attempting to sell her another car at an extortionate price. This level of dishonesty and manipulation is unforgivable. Having purchased three cars from Arnold Clark in the past, this will be the last. Avoid them at all costs—they are robbing, deceitful, and untrustworthy. Absolutely disgraceful service!