Put a deposit on a used car a fortnight was told to come in to collect it a week later as it was "ready".. Arrived at the Hyundai garage in Inverness, only to be told the cleaner could not open the drivers door.. Due to an alarm issue, they had to replace the door bolts. But rather than replace them with the correct bolts they decided and I quote " a bolt is a bolt" and stuck any old bolt on it resulting in the door jamming.. This was a week ago and still no contract from them.. I do have a demo car that I had to stomp and shout to get.. But as for information coming from them... None... The car is costing me 5k.. So it's classed as a budget car.. My advice to you is Arnold Clark only want to close a deal for the money... And if you are looking for a car 5k or less, you need not expect good customer service..