Arnold Clark Lenzie a complete waste of my time and effort. I had been thinking about a newer car since before lockdown. Decided would try here as close to house and can go at my leisure go on Monday 10th August and have a quick look then get talking with sale team. I see a car I like and get a test drive in similar model then back to discuss figure- usual low ball offer for my own but this improves and get to where I think is Ok for me so happy days. Point out the front wheel has been kerbed so they agree repair as part of sale. AM happy with this. We will have car ready by Wednesday 12th or Thursday 13th at latest. So on Wednesday 12th get a call at work around 2pm to say we won't have car ready for tomorrow now lost the V5. SO what happens now well we will apply for new one and will be good to go on 17th oh and hope you haven't swapped your insurance over as might have to ho back to yours. Luckily I hadn't so say OK but had a nagging doubt. Finish work do a quick check and see a warning no V% don't buy it from DVLA themselves. A little digging with DVLA and see a warning can't guarantee turn around in usual 5 days due to COVID. So why would a dealer who is involved daily with DVLA not know this. I try and call dealership from 7-8pm that night but phone just rings out even though so go to online customer services and leave my desire to cancel as no V5 don't buy. So get a call on 13th around 11:30 whilst at work with a voicemail left to call back and will explain it's not what DVLA say it is. Well given you don't seem to know who would I trust DVLA or you? Call back later and speak with sales team am advised we will have this by 17th. Well am assuming you seen DVLA warning can't guarantee this so advised well it might be Monday, Tuesday or Wednesday or later. Well 5 working days gets you to 19th at earliest given no guarantee and post is slower just now not so sure. Well we don't want you stressed or feeling pressured - I'm not just think this is a farce and too Arthur Daley like, had decided not going ahead and want deposit returned. Well change in tone is remarkable where am treated like I've just been stepped on. Well my manager was going to give you a full tank of petrol. Given paid for 3/4 of this as part of deal was suitably underwhelmed. No I'm going elsewhere and just return my deposit thanks don't need this headache. Your own contract agreement said 13th at latest not maybe one day next week or next week again. Why would trust you if you lose vital document what else don't you get right, glad it wasn't brakes, tyres or something vital on car. Am off to somewhere where they give a damn and get basic stuff right.