I started to purchase a car on the 28th august 2020. I had to wait a week for the car at Bishop Briggs branch,on the 1st september i agreed to go to the store just after 16.00 to pick the car up. However i had an emergency and when i told the car sales man i could not get there until after 6 he cancelled my order. I was now left without a car. I have a sick dad in a care home and needed access to a car in case of emergencys. I have since been dealing with bearsden which has not been a good experience either . Provisional date for new car was 14th september ,but i knew this was not a guarentee and not to expect it. I was also advised that the car sales person received an email to say the car should been with them within a few days. On the 18th september still no car . 25th september was advised my car was in dumbarton and i would receive it on the 4th october for me coming back my holidays. I was advised on the 2nd of october that my car was not in dumbarton at all and it was down south. I finally received my car 13th october and it has scratches on it and now needs painted ? I wrote to the ceo on the 18th september and i have had no acknowledgement . My letter was signed for on the 21st september Service is a disgrace