Due to a promo deal, their site was overwhelm. A page was posted to provide your contact info with the option for someone to contact me by phone to take the order. This did not happen. The next day after no call so far, I got on their chat and explained and the CSR said they would take care of it, I just needed to place the order which I did. Well, the shipment came but the promo item was missing. Contacted another CSR again who said she doesn't know why the previous CSR said they can give me the promo, the most she can do is take 30% off instead of the BOGO item. I felt robbed, deceived and switch and bated, but more importantly, the vast amount of time on the two chats I had to be on just to reach that point of disappointment which could have been prevented if their IT infrastructure was up to the task.