I purchased two sofas which were delivered in April 2023. From the day they were delivered they gave off a smell. I thought it would settle down, but as the months went on the smell continued, and I didn’t even like being in the room as I was getting headaches. I contacted the store, and over a period of months two different people came out to inspect the sofas sent by the manufacturer. Although there was a smell they did not think it was a manufacturing fault. I have now had someone else come out arranged by ALJ. who said he could smell something when he walked in the room. He has said it is caused by the fire retardant that is used, and was rather surprised that I was still getting this smell after all this time. Yet he has also decided it’s not a manufacturing fault. I have today received a call saying the store are not prepared to do anything about it, and I have to put up with having two smelly sofas. I have spent nearly £3;000 on two sofas which aren’t fit for purpose.
4 months ago
Arthur Llewellyn Jenkins has a
3.0
average rating
from
6
reviews
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