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Steve
I ordered a package of 12 hand sanitizers from their company on Amazon in early March. Due to the demand, I was told the package should arrive around March 28th. It arrived on-time which was great. After that though, is when the nightmare started. I only received 4 bottles. I made sure I first checked the listing to make sure I didn't misread the description. I paid over $100 so it was definitely correct. I followed the instructions Amazon provided me to first contact the seller. I sent an email. A week passed, no contact. I sent another email. I was patient because I know it's a probably a crazy time for this company with all the orders. After exhausting all my efforts with attempting to contact anyone (email, phone, via Amazon Support), Amazon actually had to finally open up a claim against them. Over 5 weeks and so much wasted time to just get an answer if how they planned to ship the remainder of my order or refund me. It was beyond frustrating. I would skip this company and save yourself the possible aggravation. If there's even a slight chance you would need to deal with customer service, I'd run now.
4 years ago
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artnaturals has a 1.1 average rating from 236 reviews

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