I had the same issues as everyone else recently. I place my order 4/9, got tracking by the next day, but then nothing. I waited day after day for a delivery date. I called but can't leave a message. I emailed, no response. I kept checking the tracking they gave, nothing. Then, out of the blue, I received my 12 pack of sanitizer on 4/17 that I needed for my technicians. I came under a different tracking number. BUT, still my gallon refill was missing. Back to the same drill but again, out of the blue, it showed up today, again a different tracking. It may be a hectic time but this company should learn to communicate better, Bottom line, I finally got my products!