Disgusted with the online policy of this store. Ordered items to a value of £40 online from George. Paid half using a gift card and half on my deibt card. Needed a refund on part of this order and was told I had no choice but to accept a gift card back. That is their policy. No other shop I have been to has ever had this policy and it is disgusting that they try to make you spend more money. I had no choice on the vouchers, they were a gift. I do not shop at ASDA as I do not have one locally and after this experience I will never again shop online with them either. The item I had to return was a baby bath - they list the dimensions as per the top of the bath, the bottom is significantly smaller and as such no good for the baby bath support which they sell. So entirely their fault I had to send this back. They do not actually sell another kind of bath so I have no choice but to go elsewhere and now though I have no money back to go elsewhere. Every other shop I have ever spent in with a mixed order will refund your card if asked. The customer service agent I spoke to was almost gleeful in telling me that it was not possible and that was that. Apparently it is in their Terms and Conditions - it isn't, it is however buried in the 'help centre' questions which you have to wade through if you want to find out this detail. If you just read site terms and conditions you will not find this detail. Pretty sure it is illegal to try and enforce something like this when it is not stated in the terms and conditions of refunds. No politeness from them, no understanding from them that this was due to their screw up in terms of measurement stated on their site, nothing. The supervisor I was put through to was downright rude to me and the chap called Carl in 'customer resolutions' I ended up with fobbed me off saying he would sort this out with the payments team in the morning and contact me. Needless to say that has not happened. So, thanks for nothing Asda, at a point where I shouldn't be getting stressed and I need the money you've stolen money from me. It is only £11 but when everything you need to buy for a first born baby is taken into account it's yet more money to have to find. If I could leave you a big, fat ZERO star I would. Truly awful.