I ordered a multi pack of 2 long sleeve t shirts choosing a lilac/pink colourway, on Wednesday I received my parcel and it contained the WRONG coloured t shirts, after telephoning customer service the same day they confirmed that replacement t shirts would be forwarded in the correct colour choice, today Saturday I received my parcel, once again the colourway was that which I complained about so this mistake has been made TWICE! I did telephone the customer care number however the call handlers did not seem to understand, on my second call I was eventually offered a refund, NO email to confirm this, I have written a message to customer service however no automated acknowledgement, this is very offputting a company such as ASDA should treat their customers better! I would also ask where is the call centre based as the handlers seem to have difficult understanding what is being said this is a further headache when trying to reach a solution. I will telephone yet again if I hear nothing further,it does not encourage further purchases.