Ordered 3 items to be collected from store Thursday 25th August. On my way to the store (also had to return something there), I realised I had not received an email and/or text about the order being ready to collect. I checked my emails and messages, nothing showing after the order confirmation email. Checked my George account, saw 1 item was ready for collection and other 2 showing as 'on the way', so rechecked emails and messages - nothing showing. Put in the order number when got to store, was given that item and advised to contact customer service as other items not there. Just spoke to CS, told items showing as still in transit, cannot be reordered by CS. Not happy as a)if I had received a notification that there was some sort of problem, I could have checked to see if any of the missing items were available to buy whilst in the store as I don't live close to it and have to take public transport to get there; b) not given any options - CS said they don't have the capability to reorder on customers' behalf so have to cancel for refund, thanked me for being so understanding (I'm not) and hurriedly ended the call. I really can't be bothered to go through the process of reordering when the same thing can easily happen again. I would rather spend my money elsewhere and will.