I ordered clothing online for the first time and I am so frustrated by the difficulties I have had with the online customer service. The email response to my order stated collect by 5pm on 13th October, which was inconvenient, so I spent ages trying to get somewhere with the links to extend the collection date but none took me to a relevant page. Then it said after 5pm next time I looked. I restarted my phone in case it was playing up, but still no joy. I tried sending a question, no useful response. Sending feedback just got me a thank you. Then finally 2 hours before pickup the email came through telling me it was ready and I could collect by Sunday 16th, after which it would be returned. I tried to use the link in that email to ensure it would still be there on Sunday afternoon. I had to enter the parcel number, which I could not find anywhere in their communications, or search by order number, but when I tried that it demanded I enter the parcel number. If they send it back before I get there on Sunday, I don't care - I wish I hadn't bothered with them and certainly won't be ordering again.