Shortly before Christmas I purchased a budget men's shaver on line with a delivery cost of £2.95 - It arrived in good time but to my surprise the power lead was fitted with a UK three pin plug. I immediately put it on charge and left it to do something else. Shorty after, I noticed a strange chemical smell which tuned out to be the shaver overheating to the point of being to hot to handle at which point I switched it off and repacked it. After navigating their clumsy web site I managed to arrange a return but it had to be taken back to a local store which my wife kindly agreed to do. On the site I was only given the choice of two reasons for return neither of which was ' Dangerous Fault' - because of this I was concerned that I would not be refunded for my original postage, and given the fact that the product was so dangerous I decided to write to George's Managing Director Elizabeth Evans. Now whilst I didn't expect a reply from her I thought, due to the nature of the complaint, I would at least receive an acknowledgement - no such luck, not a dicky bird. Some weeks later a message popped up in my inbox including a £4 e-voucher, whatever that is. No one at my local store and a clue what to do with it so it's useless. Not the best shopping experience.....