Item received was damaged, contacted Customer Services, had a job to understand agent because of a very strong foreign accent. CS arrange for a collect by courier the next day, driver took parcel, never gave me a receipt for it so had to take photographic evidence that the parcel had gone. Applied for refund, no information from George, refunded to Paypal. Ordered a replacement item to collect from store instead of delivery, went to collect the following day after notification that item was ready for collection, when I arrived for collection was initially told it had been collected which it hadn't, the item sat behind the security desk in the main foyer of the store where anybody could have picked it up, CS rep. in store not particularly helpful. I don't think I will be shopping with George again.