Its when you get a text or email saying your email would be delivered that day then when it doesn't arrive you call the customer call centre and explain your problem they say your order as a certain date for delivery so you need to wait until then for delivery I then said to the woman that I had received a text and email saying the order was to be delivered that day but for some reason that went straight over her head or just didn't or couldn't answer my question All I have got to say is stop sending emails and texts saying your going to deliver on a certain day and you don't because most of the time the delivery company hasn't even received it from Asda george