Bought 4 T shirts in men's small size. They were clearly far too small - more like a child's size. Tried to return them by phoning customer. They said they would arrange a courier to pick up in 48 hrs - didn't contact me or collect. Next, I took them to an ASDA store. Very helpful customer services lady but didn't know how to arrange the dropbox returns. Eventually got a returns number, waited 5 days, got confirmation all items had been returned but only received half my refund. Checked ASDA website - states they were having problems with returns and wait 14 days. Waited, still no refund, so rang customer services. They said they couldn't access any of my order info as they were migrating their system, which hadn't happened yet. They also couldn't tell me when it would happen. Have no choice but to escalate the case via the bank/paypal. Very disappointed as I have bought from ASDA George before with no problem, but their customer service and quality of good is truly attrocious. Don't buy!!!!
3 months ago
Asda George has a
1.9
average rating
from
306
reviews
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