I have had two weeks of the worst customer service I've ever experienced. I order a set of three kitchen appliances and unfortunately, one of them didn't work. I contacted customer service to arrange a replacement for this one item and was told I'd have to return all three of them. They told me that I would receive the replacement the next day (I confirmed this 3 times) so I said they could collect the faulty set the next day. The items were collected but no replacement arrived. On the second call I was told that it would take 3-5 days for the replacements to be sent and the delivery date had been set as October 10th. Not ideal as I was now left with no toaster, kettle or microwave. They gave me a £10 voucher for the trouble as they couldn't speed it up. October 10th arrives but my replacement order doesn't. The tracking info I was sent for it turns out to be for the original order. I call again to be told the system show that the order is delayed but it should e with me in the next 24-48 hours. I ask for the correct tracking information to be sent, which they say they'll email once the call is ended. The tracking they sent was again for my original order. Final phone call the next day, I ask if they can confirm the order is coming today or tomorrow. Apparently, the system doesn't show a replacement order at all. The only order visible is my original order, so all those updates I was given were complete rubbish. I'm told they can update my account but it will take 24 hours so I'd have to call back so I end up asking for a refund and then having to ask for the postage cost to also be refunded as they weren't going to do this. I've now been left without kitchen appliances I needed for two weeks because of constant incorrect information, when I could have just been given a refund in the first place and have re-ordered by now.