I love the heading, "sorry to hear you had a bad experience"... in 9 weeks since order was placed and PAID FOR there has been NO experience!! The store John Lewis boasts "... order now (settee) guarantee delivered in time for Christmas".... If John Lewis can guarantee this, why not Asda? In fact how do you get an order from George at Asda delivered before Christmas? We are still awaiting delivery after placing a chair order on line in mid October. You were quick enough to take the money, where is the chair? It is now mid December and each day it is a battle to (1) get through to Asda (2) find somebody who has English as a first language, who knows what is happening and can communicate the information, or (3) is capable of finding out and confirming WHEN delivery MIGHT TAKE place. The assistant just keeps saying "it will be escalated"!! what does "escalated" mean, should it not be "expedited"! With just over a week left to Christmas it looks like ours will be ruined.. thanks to Asda. We will NEVER shop with George at Asda again and will ensure friends are warned about terrible service... Dreadful customer service... told order RETURNED to DISTRIBUTORS from WAREHOUSE as left there "too long". Can anybody help? or does anyone know how to get on to Managing Director or any one in authority to sort this out?