Ordered a jacket online before Christmas. It was a nice jacket but didnt fit so was going to return it to the nearest store. However I fell ill and couldnt do that. Asda arranged to collect it but the first pickup didnt happen. I waited in but the carrier never turned up. I contacted them again and asked them to rebook it but yet again it didnt happen. I then had to take it to the Post Office . Have chased by email to find out where my refund is but still no refund. Now they have emailed me asking for proof of postage - luckily I have it and tracking confirms it was delivered. Have had to email them yet again with this info and have chased again but no response about my refund. Certainly wont be ordering online again from them !!!