Haversham outdoor patio set ordered in the summer. One chair was faulty having been manufactured incorrectly. This filled up with water which resulted in rusty water marking my patio. Costomer services were advised and photographs sent. Had to wait in 3 times for delivery and collections as part of the set could not be sent out. On one occasion the courier didn't arrive as costomer services had cancelled them but not told us. Still no resolution or interest from costomer services who are insistent that the we had not followed the care instructions and it has been outdoors !! No recognition of the fact that the chair was faulty.