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Rachael Hendy
I AM DISGUSTED WITH THE SERVICE I HAVE RECEIVED. ON THURSDAY 13TH DECEMBER I PLACED AN ORDER OVER £80.00 FOR CLOTHING FOR MY NIECE AND NEPHEW FOR CHRISTMAS OF ITEMS NOT AVAILABLE IN STORE. I PAID AN EXTRA £4.50 FOR DELIVERY ON MONDAY 17TH DECEMBER. NOTHING ARRIVED. ON TUESDAY MORNING I RECEIVED 1 OF THE 8 ITEMS. I CONTACTED CUSTOMER SERVICE AND WAS ADVISED THAT AS A GESTURE OF GOODWILL THEY WOULD REFUND MY DELIVERY CHARGE, THAT'S NOT A GESTURE OF GOODWILL THAT IS A REFUND FOR A SERVICE I PAID FOR BUT DID NOT RECEIVE !!!!! I WAS ADVISED THAT THEY WOULD CHASE THE REMAINING 7 ITEMS AND EMAIL ME. I RECEIVED AN EMAIL TODAY TO SAY THAT THE ITEMS WERE DELIVERED TO THE WRONG ADDRESS AND NOW THE ITEMS I PAID FOR WAS NO LONGER IN STOCK !!!!!! HOWEVER THEY WOULD ARRANGE A REFUND FOR THESE ITEMS BUT THAT WILL TAKE 5 WORKING DAYS, SO MY NIECE AND NEPHEW CURRENTLY HAVE NO GIFTS AND I HAVE NO REFUND BEFORE CHRISTMAS. I AM APPALLED AT THE SERVICE I HAVE RECEIVED AND FEEL THAT ASDA GEORGE DON' T CARE. !!!!!!!!!!
5 years ago
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Asda George has a 1.9 average rating from 306 reviews

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